Order FAQ

Why haven't I received my order confirmation email? Or, Shipping and Tracking email?
When you place your order, a confirmation email is sent to the email address you provide. If you do not immediately receive this email, your email may be getting blocked by your computer, email software or your internet provider. We want to keep you up to date and be able to communicate with you, please do one of the following:

1. Add the email sales@extremely-fit.com to your safe list, white list etc..
2. Check your junk, bulk or spam folder.
3. Disable the spam filter on your computer.

If after trying these three, and you still have not received our email, please send us a support ticket. Please provide the name you used when placing your order, and we will be happy to resend the email.

Will I be charged sales tax on my purchase?
We do not charge sales tax, we pay this for you, an added incentive to our customers!

Where is my order?
After you place your order, we process you payment, package your order, and prepare your package for shipment. Please allow 24-48 hours for order processing if your order is placed Sunday-Thursday. Please allow 48-72 hours for order processing if your order was placed on Friday-Saturday. Once your order ships, you will receive an email with tracking information. If you do not receive an email with tracking information during this time frame, your order may be in short supply and slightly delayed. Feel free to send us a support ticket, if you have not received this information within 72 hours of your order. We will be happy to check on your order personally! You can also check our Shipping Information page for more details.

Do you ship internationally?
We ship to the U.S. ONLY. If you live in Canada, please email robert@extremely-fit.com for instructions on placing your order from our affiliate store.

What if my package arrives damaged, or I need to make a return?
We offer a 30 day money back guarantee on all the items we sell. Please consult our return policy for details on how to easily return your product(s). The process outlined for returning products must be followed completely for a refund. If you have any questions, please submit a support ticket.

Will my credit card information and personal information be safe with you?
Yes. With our GeoTrust QuickSSL web server certificate, our customers can conduct secure Internet transactions with confidence. QuickSSL offers REAL 128-bit SSL encryption. Advanced authentication technology. Your are completely SAFE.

Do you share information with anyone?
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Your information will be held with the utmost care and will not be used in ways that you have not consented to. Further, we do not even share this information outside of Extremely-Fit. This includes Beachbody. No surprise charges, no hidden fees, no worries!

Can I cancel my order?
Yes. However, cancellation requests must be received within two hours after the order was placed, even if the order was placed after store hours. Orders are constantly being sent to processing, 24/7. Due to the high volume of orders, once this window closes, we are not able to stop the ordering process. You may still return your order for a refund, simply contact us for an RA number. For cancellation requests and requests for an RA, please use our support department.

Why has my credit card been charged twice?
Almost 100% of the time, when a credit card shows two identical charges, it is due to our customers making two orders. One order failed, and one order was successful. For example, a customer will attempt a checkout, and accidentally enter incorrect information. The customer clicks submit, and receives an "order error" screen. The customer will then go back, and correct the information, which results in a successful order. The customers credit card company will attempt to send funds on both orders, which shows two identical fund transfers. Our store will ONLY accept the funds being sent where all the information was accurate. It will refuse the payment where the information was incorrect. As soon as your credit card company notices that we refused payment, it will credit your account. This process, depending on your credit card company, can take 3-5 business days to be resolved automatically. If it does not correct itself within 3-5 business days, or you did not receive a "order error" screen, please contact us using our support department.